Your Sparkle, Our Answers
What kind of jewellery does Damas Jeweller specialize in?
We offer premium gold and diamond jewellery including rings, earrings, bracelets, necklaces, bangles, and more.
How can I place an order?
You can place orders via our website by selecting desired items and checking out, or by contacting us directly via phone / WhatsApp / visiting the store.
Do you ship nationwide (within Pakistan)?
Yes — we deliver all over Pakistan. For remote areas, shipping times may vary.
What is the estimated delivery time?
Orders within Islamabad and nearby cities: 1–3 business days.
Orders to other provinces: 3–7 business days (depending on courier service).
Is the jewellery guaranteed / certified?
Yes — every diamond / gold jewellery comes with a certificate of authenticity and warranty
Can I request custom designs?
Absolutely. We accept custom orders. You can provide a sketch or sample, and we will quote you after assessing materials and labor.
What are your return and refund policies?
You may return items within 7 days (or your specified period) if there is a manufacturing defect.
Customized / engraved items may not be eligible for return.
Refunds (if applicable) will be processed after inspection and are subject to conditions.
How do I care for my gold and diamond jewellery?
Avoid harsh chemicals, perfumes, and sprays directly on jewellery.
Store pieces individually in soft cloth / pouches.
Clean gently using mild soapy water and a soft brush.
Will prices on the website change?
Yes — gold and diamond prices fluctuate with the market. The price you see at the time of placing order is the final price (unless noted otherwise).
What if the delivered item is damaged or incorrect?
Please inform us immediately (within 24 hours) with photos. We will arrange for replacement or resolution per our return policy.