At Damas Jeweller, we strive to provide you with high-quality jewelry and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a comprehensive refund and returns policy. Please read the following information carefully to understand the process and conditions for returning or exchanging your jewelry.

Return and Exchange Policy

We accept returns and exchanges within 30 days of the purchase date. To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging. We reserve the right to refuse returns or exchanges if the item has been used, damaged, or altered in any way.

To initiate a return or exchange, please contact our customer service team at [+92 322 5166604]. We will provide you with a return label, which you can use to send the item back to us. Once we receive the item, we will inspect it to ensure it is in its original condition. If the item meets our return or exchange criteria, we will process your refund or exchange within 5-7 business days.

Refund Policy

We offer a full refund for items returned within 30 days of the purchase date. We will refund the purchase price of the item, minus any applicable shipping charges. Refunds will be issued to the original payment method used for the purchase.

If you received a defective or damaged item, please contact us immediately at [+92 322 5166604]. We will provide you with a return label and will cover the cost of return shipping. Once we receive the item, we will inspect it to ensure it is defective or damaged. If the item is defective or damaged, we will process your refund within 5-7 business days.

Exchange Policy

We offer exchanges for items returned within 30 days of the purchase date. To initiate an exchange, please contact our customer service team at [+92 322 5166604]. We will provide you with a return label, which you can use to send the item back to us. Once we receive the item, we will inspect it to ensure it is in its original condition. If the item meets our exchange criteria, we will process your exchange within 5-7 business days.

If the exchanged item is of greater value than the original item, you will be responsible for paying the difference. If the exchanged item is of lesser value than the original item, we will refund you the difference to the original payment method used for the purchase.

Custom Orders

Custom orders are non-refundable and non-exchangeable. If you receive a defective or damaged custom order, please contact us immediately at +92 322 5166604]. We will work with you to resolve the issue.

Final Sale Items Final sale items are non-refundable and non-exchangeable. These items are clearly marked on our website and cannot be returned or exchanged.

Non-Returnable Items

For health and safety reasons, we do not accept returns or exchanges on earrings..

Shipping

You will be responsible for paying the shipping costs for returning or exchanging an item. However, if you received a defective or damaged item, we will cover the cost of return shipping.

Please note that we are not responsible for lost or stolen packages. We recommend using a trackable shipping service and purchasing shipping insurance to protect your package.

Contact Us

If you have any questions or concerns about our refund and returns policy, please contact us at +92 322 5166604